REQUEST A RETURN
At Photoroom, your satisfaction is our priority. If you’re not happy with your purchase, here’s how we can help:
Return & Exchange Guidelines
Return/Exchange Window:
Returns or exchanges are accepted within 48 hours of delivery in the product’s original condition.
Non-Returnable Products:
Custom products are not eligible for returns or exchanges.
Standard Fees:
A 20% fee applies to non-defective returns or exchanges to cover shipping and handling costs.
Options for Returns/Exchanges
Replacement:
Send the product back, and we’ll send you a replacement after inspection.
Store Credit:
Instantly receive store credits for future purchases upon initiating a return/exchange.
Refund:
Get a refund to your original payment method or bank account after we receive the product.
How to Initiate a Return or Exchange
Self-Serve Option:
Use the returns feature on our website for quick and easy processing.
Defective/Damaged Products:
Contact us within 48 hours of delivery at:
Email: designs@photoroom.in
WhatsApp: +91-9176324494
Share clear photos and an unboxing video showing the issue.
We’ll arrange a pickup, inspect the product, and offer a replacement or store credit.
Important Notes
For non-defective returns and exchanges, the 20% fee will be deducted from the total refund or credit amount.
Refunds, replacements, and exchanges are processed only after the returned product passes inspection.
We aim to make your shopping experience seamless and satisfying. If you have any questions, feel free to reach out to us!
Customer Care
Email: designs@photoroom.in
WhatsApp: +91-9176324494